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FAQs

Whether you’re an Event Organiser, a ticket buyer, or a someone who is just interested. If the answer to your question can’t be found here please email us at

For Event Organisers

When do I receive the revenue from my ticket sales?

Humanitix will transfer the ticket proceeds to your nominated bank account within 5 business days post your event’s completion. If you require early access to your ticket proceeds please contact to discuss your requirements - please outline the percentage you need released of total ticket sales.

My event has finished and I haven’t received my funds?

Humanitix will transfer the funds from all ticket sales to you within 5 business days after the completion of your event. Please check you correctly entered your bank account details. If you have not received your funds after 5 business day, please email and a Humanitix team member will immediately attend to the issue.

Can I check in Patrons on a mobile app?

Yes, simply download the free Humanitix app by searching Humanitix Console in the Apple App Store or Google Play Store for Android. Our app is super simple to use, and is designed to make check-in at events seamless and secure.

Humanitix tickets have unique QR codes which can be printed or displayed on a mobile device for scanning with the Humanitix app. Alternatively, patrons can be manually checked in by searching in the app using first name, last name or order ID.

Our app is designed to work across multiple event check-points so patrons cannot enter with the same ticket twice. This allows you to have multiple event staff simultaneously checking in guests at different entry points. The app also reports total tickets checked-in so you can know how many guests have already entered the event. You should also know the app is integrated with the web-platform, and on the web-platform under the Attendees section you can manually check and uncheck-in patrons.

I need to collect extra data from attendees, how do I do this?

By default we collect the buyer’s full name, email and mobile. If you would like to capture further information for each attendee you can easily do this within the “Additional Questions” section. This can be found under “Edit Event” once you’ve selected your event. From here you can collect information like individual Ticket Holder names and dietary requirements, with “pre build templates” or you can “create your own” using a number of flexible structures. By clicking the settings cog you can apply questions to specific tickets and adjust question options. You can also make additional questions apply once to the order, or apply to each ticket added to the cart. Questions can also be set as required (so they have to answer to proceed) or optional.

Can I create discount codes?

Discount codes can be created within the “Edit Event” section of your event. Here you can;
- create custom discount codes
- select which tickets the discount applies to
- discount the ticket as a percentage or dollar value
- set coupon usage limits

When tickets are purchased using discount codes, this reporting can be found within the “Reports” section of “Manage Event”

Can I issue complimentary tickets?

You sure can! Tickets can be manually processed within the “Orders” section of “Manage Event”. From here, select “New Order” and follow the process of entering in customer details. Please note, tickets manually allocated can override ticket and event capacities.

What about GST?

If applicable, GST is always included in the ticket price. If you select “Yes” for “Is Your event Subject to GST”, then remember to account for GST when setting your prices. A tax invoice will be sent to the patron upon their purchase of a ticket, including a break-down with the GST component of the ticket price. If you select “No” than a receipt will be sent to the patron for their ticket purchase which will illustrate that there is no GST in the base ticket price.

With respect to Humanitix booking & payment fees, prices are always quoted inclusive of GST (we believe in no nasty surprises!).

Why use Humanitix?

Aside from Humanitix making the ticketing for your event easy, with a range of market-leading features, we also give your event a marketable charitable element. Our aim is to turn every event into an opportunity for philanthropy at no extra cost to you or your patrons. We encourage the event organiser to utilise the marketing opportunity from our donation. It’s why we also let you choose the Partner Charity, as you best know your audience and should choose the most relevant charity for yourself and your patrons.

So make the most of it and let your patrons know each of their paid tickets contributed to a great cause!

If Humanitix donates 100% of profits to charity, how do you make money?

Humanitix is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) and 100% of our profits go to charity. The fee breakdown below is indicative of how it works, whereby we guarantee at our pricing structure a minimum 30% of the fees (including even the credit card/payments fees) goes to a partner charity:

Booking & Payments Fee = 99c + 4% = Visa/Mastercard + Humanitix Operating Costs (70%) + Charitable Donation (30%).

To clarify, the donation is not an extra charge, this is Humanitix donating its profits to a charity of your choice!

Can I use Humanitix to sell raffle tickets?

Yes – simply create a ticket type ‘raffle ticket’ to sell alongside your other tickets. Download the Attendees Report with ticket numbers and ticket holder names, you can even print this out, cut it up, and place it in the drawing container!

For Patrons/Attendees

I didn’t receive my tickets?

Once you’ve purchased your tickets, you will receive an email with the transaction invoice and tickets attached. If you didn’t receive tickets after purchase you most likely submitted your email address with a typo in it. You can message the organiser requesting a resend of tickets - they can edit your email address on their reports and then resend tickets. You can contact them by heading to the event page, scrolling to the bottom and clicking “Contact”.

What about refunds?

If requesting a refund for an event, you must contact the organiser through the “Contact” button at the bottom of the event page. Refunds relating to events are handled solely by the Event Organiser who creates and manages their event on Humanitix. Humanitix lets event organisers set their own refund policies. The organiser can elect to list their refund policy within the event details, the confirmation email or the ticket. The Humanitix booking & payment fees are non-refundable.

Purchasing from a 3rd Party, how do I check if it’s real?

Humanitix does not support tickets purchased via other websites or retailers. It is at your own risk that you trust any ticket not purchased directly from Humanitix

Can I forward my ticket to a friend?

Yes, you can forward one or all of your tickets to any email/phone. However the Humanitix scanning app ensures that each ticket QR-code can be used only once.

What happens if I accidentally lose/change/delete my ticket?

Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email address.

What happens if I forget my phone or my battery dies at the venue?

You will need some form of valid ID so that the staff can access your details through the Humanitix check-in app/system. You can give your order number & name which can be searched on the scanner.

General

What is Humanitix?

Aside from Humanitix making the ticketing for your event easy, with a range of market-leading features, we also give your event a marketable charitable element. Our aim is to turn every event into an opportunity for philanthropy at no extra cost to you or your patrons. We encourage the event organiser to utilise the marketing opportunity from our donation. It’s why we also let you choose the Partner Charity, as you best know your audience and should choose the most relevant charity for yourself and your patrons.

So make the most of it and let your patrons know each of their paid tickets contributed to a great cause!

Who benefits from Humanitix?

Humanitix ​seeks to alleviate poverty, suffering and education gaps ​by harnessing the power of live events.Humanitix​ funds domestic violence shelters, meals to the homeless, indigenous scholarships and more! We do this by partnering with 30 of Australia’s most impactful charities focused on solving some of our most challenging issues.

“I’m a charity and we want to partner with Humanitix! What do you look for in a partner?”

We love learning about new charities and exploring ways to support their amazing work! With over 56,000 registered charities in Australia we are however limited to the number of charities we can support due to administrative processes. We're looking to engage with charities motivated to form a collaborative partnership that's mutually beneficial. We champion thecauses of our partner charities to event organisers and we have a similar expectation of them.

For charities that are not partners (or are in the process of becoming a partner but not yet approved), we offer our platform at a significantly reduced rate of 50c + 2.5% inclusive of credit card fees & GST. For this pricing package, please emailand include the verification documentation or link to your ACNC registration - we will then approve your account for our NFP pricing schedule.

Charity partnerships are reviewed yearly and EOI's are to be sent to. Please include:

- latest financial reports
- Information on what the organisation does and how work is carried out

If you or your supporters are running an event in the meantime, please contact us atand we can support through our charity pricing structure.

Can I elect a charity that’s not a partner?

Due to administrative resources we have limited capacity to assess and support every charity requested. If your event is likely to create a donation over ​$1000.00 ​please contact us at and we will be in touch.

To explain this (as we appreciate it’s not always obvious for event organisers) please appreciate that Humanitix itself is a registered charity, and we have to be very careful to not lose our licence by donating to causes that don’t fit our licence and mandate. To ensure compliance with our licence for new charities we have to:

1. Research the charity to ensure its consistent with our licence and mandate.

2. Establish a legal agreement with the charity so that we can use their logo and promote their cause (we can’t promote them without their consent).

3. We have to establish a banking relationship for donation transfer.

4. We have to follow-up with the charity to ensure we get a DGR-receipt for our donation.

For this reason if the event is small and the donation therefore small, we can’t afford to donate to new charities. Humanitix only works if we have a streamlined and scalable process - we have to pay our staff for their time and the model doesn’t work if we have to make a fortune of small donations across a wide range of organisations.

Furthermore, we want to have a major impact with the charities we support, so we believe a list of 30 is appropriate to concentrate our efforts on.