How this Vintage Market saved $15K switching to Humanitix

“In 2022 we were contacted by the Humanitix team, offering a great ticketing service with lower fees than our current provider. We loved that we could lower the cost of tickets for our customers, while simultaneously supporting those in need with the fees collected. At the time, we figured why not give Humanitix a try as they offered solutions to some of the problems we were facing. Since we started using the platform we’ve received nothing but premium support from the team. We are happy to be working with Humanitix and excited to see what the future holds.”

- Andy Emerson, Director of Operations

Host with the Most: Totally Rad Vintage Fest

Totally Rad Vintage Fest is a curated vintage festival that tours across the USA. With vintage vendors, activities and community building, their mission is for attendees to feel the nostalgia as they shop. Most vendors are clothing brands, but there are also homegoods, video games, records and toys all celebrating the bygone eras of the 80s, 90s, and Y2K.

Quick stats:

• $15,000 of savings in booking fees passed onto customers
• 30,000+ attendees annually
• 5,144 followers and counting!

Andy was struggling with his previous ticketing provider due to their high fees, lack of customer support, and limitations in terms of functionality when it came to checking in attendees on the day of the event.

We chatted to Andy about what he loves the most about Humanitix since making the switch.

Low fees

Humanitix offered lower fees which meant that switching saved Totally Rad $15,000 per year given their volume of ticket sales. Totally Rad was able to lower the barrier for ticket buyers with Humanitix’s cost-effective booking fees, while being able to boast that the profits fund charities.

“Although we’ve all become accustomed to ticketing fees, no one likes them. We’ve passed these savings along to our customers, which makes the purchase less costly for everyone.”

Human support

The savings also came with an added bonus of real, human support by our US-based team. Our Customer Success team were able to provide the support and guidance that they had been missing.

“Totally Rad LOVES the real time human support provided by Humanitix. No matter how big or small the issue, we’re provided the tools to contact our assigned customer representative to resolve issues quickly.”

Scanning App

The cherry on top? The Humanitix App allows multiple attendees to check-in with one scan, with our ability to check-in the entire order, saving time on the day and reducing queues to get in.

“The Humanitix app is GREAT and a real time saver when it comes to scanning tickets. Most scanning apps require the scanning of each ticket, but with Humanitix we’re able to scan an entire order at once! This reduces the scan time in many cases by 2-3x!!”

Totally Rad is back in the Twin Cities with a summer fest at the MN State Fairgrounds this month! Beat the rush and get your Earlybird tickets for Totally Rad Vintage Fest - Summer Sesh here.

Need more convincing? Check out this recap video from February this year, in Minneapolis!