Question 1

What is Humanitix?

Accepted Answer

Humanitix is the ticketing platform that takes the booking fees we all hate paying and dedicates the profits to charity. With a focus on helping the world’s most disadvantaged children, 100% of Humanitix’s profits go to charities providing education, healthcare and life’s basic necessities.

Question 2

How do I sell tickets on Humanitix?

Accepted Answer

Login to your free Humanitix account, then click ‘Create Event’. You can sell tickets for free and accept card payments from your attendees. Or, they can pay for your tickets using Afterpay or Zip to buy now and pay later.

Question 3

How much does Humanitix cost?

Accepted Answer

Humanitix is free to use for free events. For paid events, our fees are lower than most at 2.1% + $0.99 + VAT, with special discounted pricing for NFPs and schools at 1% + $0.99 per ticket. 100% of Humanitix’s profits go to charities providing education, healthcare and life’s basic necessities. See full pricing here.

Question 4

Can I scan tickets using Humanitix?

Accepted Answer

Yes! Download the free ‘Humanitix for Hosts’ app on your smart device. Make event check-in a breeze and instantly scan the QR Code issued on Humanitix tickets. That means less queues and happy attendees.

Question 5

What kinds of events use Humanitix?

Accepted Answer

All kinds of events. From big music festivals to small workshops, fitness classes, conferences, university galas, and everything in between.

Question 6

Is Humanitix a social enterprise or a non-profit?

Accepted Answer

Both! First and foremost, Humanitix is a ticketing platform. We operate like a for-profit business in that we don’t ask for donations, we sell tickets and generate revenue. However, we are a 100% for-purpose entity and a registered charity that donates 100% of profits to social impact projects. It’s a new model for effective altruism – we call it compassionate capitalism.

Question 7

I love what you guys are doing! How can I get involved?

Accepted Answer

We love you too. Check our careers page for open roles and volunteering opportunities at our events.

Question 8

Why did I get a charge from Humanitix?

Accepted Answer

If you see a charge on your statement referencing Humanitix, it’s likely related to tickets for an event listed on humanitix.com. You’ll also see a snippet of the related event in your charge descriptor. If you still don’t recognise the charge, try searching for Humanitix in your inbox for the email confirmation associated with the purchase.

Question 9

How do I refund my ticket on Humanitix?

Accepted Answer

If you are eligible for a refund, contact the event host to request a refund. You can do this by clicking the ‘Contact Host’ button in your email confirmation and select “I want to request a refund”. Before you request a refund, please double check your event’s refund policy as each event host may have different refund policies set out. You can find this information on the event page.

Question 10

Where is my ticket?

Accepted Answer

Once you’ve purchased a ticket on Humanitix, you will receive the tickets in your order confirmation email. If you can’t find your ticket, click the ‘Contact Host’ button on the event page, select “Can’t find my ticket/invoice” and fill out the form. We’ll automatically resend the tickets if we can find your order.

Question 11

Is my purchase on Humanitix secure?

Accepted Answer

Yes, Humanitix encrypts all your personal and credit card information. Both the event host and Humanitix will not be able to see your full credit card details. Humanitix also stores your data securely using encryption at rest.

Question 12

Can I buy tickets from a 3rd party and not on Humanitix?

Accepted Answer

Don’t get scammed! Humanitix does not support tickets purchased via other websites or retailers, unless otherwise advertised (like our friends at Tixel). It is at your own risk that you trust any ticket not purchased directly through Humanitix.

Question 13

What do I do if I have a question about the event?

Accepted Answer

For all event and ticket-related enquiries, your event host is the best point of contact. You can contact the event host by clicking the Contact Host button in your Humanitix order confirmation email; Or, click the Contact Host button at the bottom of the event page on Humanitix.

Question 14

How can I change the details on my ticket?

Accepted Answer

If the event host has permitted making changes to your tickets, click the Edit Order button in the order confirmation email you received with your purchase. Using the form, you can update your order details such as dietary requirements. To save the changes, click Save at the bottom.

Question 15

Can I move my booking to a different session?

Accepted Answer

If you wish to make significant changes to your bookings, such as transferring your tickets to another date or another event, please contact the event host.

Question 16

How do I get paid from Humanitix?

Accepted Answer

Humanitix will automatically transfer the ticket proceeds to your nominated bank account within 5 business days after your event has ended. For events with multiple dates, you will receive a payout after each date ends. Learn more here

Question 17

How do I create an event?

Accepted Answer

To create a new event on Humanitix, log into your Humanitix account using your nominated email and password. In the top right, click create event. Then, just fill in your event details and click Publish! Your event is now live to the world. Polish off your event by checking out our quick start guide here

Question 18

Can I run a virtual event on Humanitix?

Accepted Answer

Yes, using the Virtual Event Hub, you can provide your digital attendees exclusive access to your video, livestream or downloadable content. You can even run a hybrid event on Humanitix, selling both physical access and virtual access tickets at the same time! Find out how to run your virtual event on Humanitix here

Question 19

How do I ask attendees additional questions?

Accepted Answer

Save hassling attendees for more information. With Humanitix, you can use the Checkout Questions feature to ask attendees for more information when they purchase tickets, like dietary requirements, emergency contact details and even their email and mobile. You can download this data as a spreadsheet at any time you’d like. Learn how to ask additional questions here

Question 20

Does Humanitix integrate with my website?

Accepted Answer

Yes, your attendees can purchase their tickets right from the comfort of your own website. Using Embedded Widgets, Humanitix can integrate on any website page you’d like. Learn how to integrate Humanitix with your website here

Question 21

Can I set up a waitlist for my event?

Accepted Answer

Using the Humanitix waitlist, latecomers can be prompted to register their interest for tickets that have sold out, ready for you to offer tickets as they become available whether through cancellations or upscaling your venue. Learn more here

Question 22

How do I send an email to attendees?

Accepted Answer

Using the Email Campaigns tool on Humanitix, you can send event reminders, survey links, thank you messages and more to all your event attendees. Humanitix even integrates with Mailchimp, if you want to promote your next event to your previous attendees. Learn more here

Frequently asked questions

About Humanitix

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