Ticket buyer support
Find your answer below in our FAQs and help articles. If you can't find what you're looking for, reach out to the event host by searching for your event below.
Your tickets and tax invoice are included in the confirmation email sent to you immediately after successfully registering for an event. Check the inbox of the email you registered with the order.
This email will come from firstname.lastname@example.org
If you still cannot locate your tickets, check any other associated email address you may use as well as your junk or spam folders.More information
Before you request a refund, please double check your event's refund policy as each event host may have different refund policies set out. You can find this information on the event page.
If you are eligible for a refund, contact the event organiser to request a refund. In the "Contact Organiser" page, you will see it as one of the options in the dropdown menu. You can contact your organiser by searching for your event below.More information
To update the details on your booking open your confirmation email and click the edit order or update order button.
You do not need to create an account on Humanitix to manage your details.
If you do not see an edit order/update order button on your confirmation email it's likely your event host has disabled this option. You will need to get in touch with the event host directly to request any changes to your booking details.
You can contact your event host by searching for your event belowMore information
Ticket transfer is determined and managed by the event organiser
Contact the event organiser with details of your order and request. You can contact your organiser by searching for your event below.More information
Your order confirmation email and digital ticket serve as the receipt for your successful order.
If you cannot locate your confirmation email and money has been debited from your bank account, please check the email you registered the order with and your junk folders.
Confirmation emails will come from email@example.com
In the event you cannot locate your tickets or are still not sure you are registered for the event, you will need to contact the event host directly.
Get in touch with the host by searching for your event belowMore information
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Contact event host
Get answers to your questions by searching for your event below