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An improved ticket buying and checkout experience 🔥🔥🔥

Feb 29th 2024

A collection of desktop and mobile mockups of the new ticketing and checkout layout


We’re excited to announce that our new, improved ticketing and checkout experience is here!


Rachel and Phoebe from Friends TV show jumping up and down


The main goal of the new experience is to make your buyer's purchase journey as beautiful and seamless as possible. These improvements are the culmination of the feedback we've received over the past 8 years. Thanks to all of you who have contributed towards this exciting update!


So, what can you expect? 👀

Streamlined styling

New styling will appear throughout the full purchase journey (from Event Page to Order Confirmation). All elements have been rebuilt from the ground-up.

More imagery for better engagement

Spend less time on the copy and express your brand more easily by adding images to Tickets, Packages and Groups! We will soon add image galleries to Add-ons too!

Reduced friction, increased sales

Better, human-centered design means reduced friction at checkout and increased sales.

Always accessible

We aim to be the most web-accessible ticketing platform in the world! The new UI allows us to achieve this with major improvements in the works.

Reliable as ever

Ticket processing will stay as reliable as ever. (I'll let you in on a secret... your transactions have been running smoothly on our new infrastructure for at least 9 months and no one noticed!)


Mobile mockups of the new ticketing and checkout experience against a peach background


FAQs 🤔

Do I need to do anything?

No, don't move a muscle. Your event checkout experience will transition automatically.

Is this optional?

No, but trust us, you’ll love it! Everyone will transition together. The launch of this overhaul means we can now move on to implementing even more upgrades!


Lots of love,

The Humanitix Team

Humanitix
Humanitix

Humanitix is the world’s first humane ticketing platform that donates 100% of profits from booking fees to children’s charities. Backed by Google.org and the Atlassian Foundation, Humanitix is converting the USD $3.7bn in annual global booking fees into social impact projects that give disadvantaged kids greater access to education, healthcare and a fair go in life.

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